FAQ

Most frequently asked questions:

How do I find my size?

We work in standard European sizes, and you can easily translate these in to your US or UK size using the chart below. The best way to find your size is to measure yourself around you body just below the bust. The tape measure should be just touching your body when you do the measuring. Having found the figure you look at the chart below to find your size. If you're particularly broad shouldered or big busted compared to other women your build, you might want to go up one size - but if you're not sure, please feel free to get in touch: we'll be really happy to help fint the right fit for you!  

And a final note about fit: have you come across the Kampala Wriggle?! No, it's not the latest dance craze here in Kampala!  When you put on our Signature, Ellen and Angelique styles, you'll want to have a nice little wriggle to pull them over your lovely bust.  We don't put zippers in these styles so they follow your lines perfectly, and you'll be able to wear them season after season in total comfort. A little wriggle every day can put a big smile on your face! Believe us, it'll be worth it. So do the Kampala Wriggle, step out, and enjoy...

SIZE GUIDE

 How will I get my dress once it´s ordered?

We will send it by air. Our service is extremely reliable, and estimated delivery time to US and Europe is 9-14 days.

How much does it cost to send things from Uganda?

You don’t pay for standard shipping to Australia, Europe, Japan or the US. If you want things shipped to other places, please contact us to get a quote. To reassure you about the safety of your passage, have a look at the next paragraph. 

Is it safe to ship things from Uganda?

Our experience is that our free standard shipping method is very efficient. However, should you want extra certainty we offer an alternative shipping method: every 3 months we send a shipment to Europe and from there we can send it to your addreses in the US or Europe.  

What’s the Situation Like for Women in Uganda?

We could go on and on! As in too many countries in the world (and despite strong economic growth over recent years), poverty is endemic in Uganda – and women and children are always the poorest and have the least opportunity to change their situation. In Uganda, most girls will leave school before they are 11 – and even those who stay on will mostly not be able to read, write or do simple maths. There is no comprehensive social protection programme, so work is the only way to relieve poverty, and many, many women are trapped in a life of very low-paid menial or unskilled labour. They have no hope of a better life for themselves or their children and often have to leave their children alone or in unsafe places if they find work.

Is Kampala Fair, Fair Trade?

Oh yes, it's our response to the sitaution in Uganda, and we're very proud of it too!  We pay good wages, keep decent hours, contribute national social security payments and provide a staff loan scheme for healthcare and investment in the future. We also give our staff a solid and comprehensive training in tailoring that gives them skills they can use throughout their working life, and make sure our workplace is a safe, non-toxic and pleasant place to be. If you're in the neighbourhood, you're welcome to come and see for yourself - just contact us to make an appointment! 

And just to be really, really clear - what does 'paying good wages' mean?  For us, it means this: our rug makers receive on average the equivalent of $180 / month, and our tailors on average $308 / month. (To compare, a primary school teacher’s salary in Uganda is on average $104 / month). 

We're also proud to be a Fellowship 500 Member of the Ethical Fashion Forum - a global network focusing on social and environmental sustainability in the fashion industry, and a member of the Uganda Federation for Alternative Trade, which is the country network for the World Fair Trade Organisation (WFTO) Africa. We can learn so much from each other, and being part of networks of like-minded companies gives us support and make us stronger.

Ethical Forum

On the downside, it is just not possible for us to trace the origin of all our fabric and determine what conditions it’s produced under. The best we can do at this point is be open about it, and then make sure that we use high standards in our part of production chain. So  we use no chemicals in our part of the production chain, we use the minimum amount of water and we seek to use all fabric remnants in our homewares products. And critically, we ensure the highest standards of workmanship in our production so that we can guarantee the longevity of our products. 

For more details about Kampala Fair's ethical position, you can check out our ethical policy here, and you're welcome to contact us if you have any other questions. 

It’s sad that we have to make a point about having good production standards, but we find it's necessary since very often that’s just not the case. We strongly believe that given the choice, most consumers would prefer to buy products knowing that the people who made them were treated decently. So we also urge our customers to demand decently produced clothing from all manufacturers (Facebook groups, emails, boycott etc.) It is simply not ok that people suffer because some of us like cheap t-shirts…